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Password resets require authentication, so Microsoft will send a security code to the alternative email address listed in your email account, or send an SMS to the mobile phone number listed. You can do this via a Microsoft page: Forgotten password and other sign-in problems, or use the password reset wizard at. The alternative is to ask for a password reset so that you can enter a new password. Two examples are NirSoftвЂ™s Mail PassView and the Live Mail Password Decryptor from SecurityXploded.

Fortunately, some free utilities can extract passwords from Windows Live Mail. It is not clear if you still know your password, but you will need it to set up a new mail program. Both Mailbird and eM Client are вЂњfreemiumвЂќ programs, while Thunderbird is open source and free. IвЂ™d try them in that order and see which one you like. Examples include Mailbird, eM Client, and Thunderbird. Of course, rather than switching to the Mail app or Microsoft Office Outlook you could switch to an alternative from a third-party supplier. In that case, see вЂњSpecial instructions for users of locally stored data in Windows Live Mail 2012 applicationвЂќ on the same page. One problem: some users may have emails stored on their PCs that are no longer on the server. (Microsoft Office Outlook, by contrast, stores everything in one giant blob of a. eml files, so theyвЂ™re easy to back up and move between programs or between PCs. Windows Live Mail actually stores individual emails in industry standard.

There are lots of ways to do this, and Microsoft provided reasonably clear instructions along with the announcement: Windows Live Mail 2012 will not connect to If you decide to switch to the Mail app or Microsoft Office Outlook, then you will need to import your emails from Windows Live Mail. Your вЂњnewвЂќ account only does email, so you will lose the address book/contacts and calendar features. Once you have downloaded your emails using the new settings, you can use the mouse to drag-and-drop emails across from the вЂњoldвЂќ Microsoft account, but donвЂ™t delete it. The settings shown in the screenshot worked perfectly for one of my old Hotmail accounts even though Windows Live Mail didnвЂ™t work with the automatic settings. WLM server settings Photograph: Jack Schofield/Screengrab

Some people who want to use the Mail app will have to upgrade to Windows 10 to get it.

The Mail app has another drawback: it runs on Windows 8/8.1/10, but not on Windows XP/Vista/7. However, you may not need them, or you may already be using a range of apps instead. Outlook is far more powerful than Windows Live Mail and has more advanced features for emails, contacts, calendars and to-do lists. The Mail app is simpler but less powerful than Windows Live Mail: it has limited options for sorting emails, and it cannot send emails to groups. These donвЂ™t expire.Д®ither way, it is a slightly awkward choice: you can upgrade to Outlook or downgrade to Mail, but you canвЂ™t stay at the same level. Alternatively, you could buy a standalone copy of Microsoft Office Home and Business 2016 (ВЈ164) or Microsoft Office Outlook 2016 instead.

The obvious catch is that, after the first year, youвЂ™d be paying ВЈ59.99 per year for Office 365 Personal, though this does include full copies of Microsoft Office programs plus a 1TB free online storage. (You should have received this offer by email, but if not, the details are online.) Outlook costs money, but Microsoft is offering Live Mail users a free subscription to Office 365 for one year. Microsoft suggests using either its free Mail app or Outlook, the email and personal information manager that is part of Microsoft Office. Microsoft is moving all its own email services to a single codebase at Photograph: Mike Segar / Reuters/Reuters Microsoft suggests.

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